Resume
Jackson Keithley
Backend & Automation Engineer
Summary
Full-stack developer and automation engineer with hands-on experience building production web and desktop applications, async data pipelines, and self-hosted infrastructure. Combines a background in technical problem solving with a passion for identifying and automating manual processes to drive operational efficiency. Currently focused on backend development and process automation.
Experience
Socket Fiber
2024-06 – PresentQuickly rose through multiple roles in under two years at a rapidly growing fiber ISP, driving operational automation and team leadership through a cost-first approach
Operations Automation Engineer
2026-02 – Present- •Automated technician management and reporting processes using Python, reducing manual work by 50+ hours per week
- •Integrated with custom legacy OSS/BSS software to streamline routing and automate assignment of installation and repair tickets based on technician availability, location, and skill set
- •Developed dashboard tools for real-time monitoring of automation processes and job statistics, improving visibility and enabling data-driven decision making
Lead Residential Dispatcher
2025-07 – 2026-02- •Hand-selected to build out the Technical Operations team, training 6 new Dispatchers and establishing dispatch procedures
- •Managed scheduling and dispatches, implementing tools to optimize route planning, completion rate and job costs
- •Implemented assignment tracking procedures, eliminating missed appointments and improving technician accountability
Tech Support Supervisor
2025-01 – 2025-07- •Led a team of ~15 support technicians, reducing average ticket lifespan to 48 hours through targeted training and process improvements
- •Coordinated with ILECs and third-party vendors to resolve complex technical issues and escalations in a timely manner
Best Buy
2022-01 – 2024-06Progressed from in-store consultation to hands-on automotive technology installation, combining customer-facing sales expertise with technical installation skills
AutoTech
2023-06 – 2024-06- •Installed car electronics including stereos, speakers, amplifiers, remote starts, dash cameras, and GPS systems
- •Diagnosed and resolved complex vehicle electrical issues, ensuring quality installations across a wide range of makes and models
- •Maintained a high customer satisfaction rating through attention to detail and clean, professional installations
Consultation Agent
2022-01 – 2023-06- •Provided expert product consultation to customers on home theater, networking, smart home, and car electronics solutions
- •Assessed customer needs and designed tailored technology solutions, driving attachment rates and repeat business
- •Collaborated with installation teams to ensure seamless handoffs from sales to service delivery
Education
Bachelor of Science in Information Technology
2022-08 – 2026-12University of Missouri
Focused on programming, networking, and systems administration fundamentals.
Associate of Science in Computer Science
2021-01 – 2022-07Southwestern Illinois College
2/3 completed. Transferred to University of Missouri in Fall 2022.
Skills
Languages
Python, TypeScript, JavaScript, Swift, C, C#, Bash, SQL, HTML/CSS
Frameworks
Next.js, React, FastAPI, Flask, Express.js, SQLAlchemy, Tailwind CSS, Playwright, Vitest, Jest, Pytest
Infrastructure
Docker, Cloudflare Tunnels, Nginx, CI/CD, Linux, Cron
Databases
PostgreSQL, MongoDB, Redis, SQLite
Tools
Git, GitHub Actions, VS Code, Celery, Pandas, NumPy, Claude Code, Codex
Networking
Fiber Optics, Structured Wiring, VLANs, GPON, Wireless Connectivity, DHCP, DNS, Network Troubleshooting
Professional
Agile/Scrum, Microsoft Office 365, Google Workspace, Technical Documentation, Interpersonal Communications, ArcGIS