About Me
Jackson Keithley
Hello! My name is Jackson. I'm currently a senior in Information Technology at Mizzou. I have experience building and deploying Python and C family applications on both desktop and web applications; you can check out my GitHub to see what I've been working on recently.
I currently work for Socket Fiber, where I wrote and maintain CalendarBuddy. I also provide advanced networking, provisioning, and other technical support to field technicians as needed.
In my free time, I enjoy all things technology: writing software, playing video games, watching TV, building my homelab, and kitting out my “smart” home. I live with my fiancé, Emily, and our two children (cats), Oliver and Mae, who, quite frankly, are over my smart home shenanigans.
Columbia, MO
Experience
Timeline
Socket Fiber
Quickly rose through multiple roles in under two years at a rapidly growing fiber ISP, driving operational automation and team leadership through a cost-first approach
Operations Automation Engineer
2026-02 – Present- Automated technician management and reporting processes using Python, reducing manual work by 50+ hours per week
- Integrated with custom legacy OSS/BSS software to streamline routing and automate assignment of installation and repair tickets based on technician availability, location, and skill set
- Developed dashboard tools for real-time monitoring of automation processes and job statistics, improving visibility and enabling data-driven decision making
- Built a multi-user web platform (CalendarBuddy) wrapping three desktop automation tools into a unified portal with Celery + Redis task queue and SSE-based real-time progress streaming
- Engineered a Python scraping engine using Playwright to automate browser sessions and extract fiber installation job data, orchestrating 8-16 concurrent browser workers with async task management
Senior Residential Dispatcher
2025-07 – 2026-02- Hand-selected to build out the Technical Operations team, training 6 new Dispatchers and establishing dispatch procedures
- Managed scheduling and dispatches for 50+ technicians across 8 contracting companies, averaging 150 daily jobs
- Implemented tools to optimize route planning, achieving a 93% job completion rate while reducing average job costs
- Implemented assignment tracking procedures, eliminating missed appointments and improving technician accountability
- Developed a VRPTW route optimizer with self-hosted geocoding (Nominatim) and routing (OSRM) backends
Technical Support Tier II
2024-06 – 2025-07- Led a team of ~15 support technicians, reducing average ticket lifespan to 48 hours through targeted training and process improvements
- Coordinated with ILECs and third-party vendors to resolve complex technical issues and escalations in a timely manner
- Maintained an NPS score of 87% through quality-focused support processes and team accountability
Bachelor of Science in Information Technology
University of Missouri
Focused on programming, networking, and systems administration fundamentals.
Best Buy
Progressed from in-store consultation to hands-on automotive technology installation, combining customer-facing sales expertise with technical installation skills
AutoTech
2023-06 – 2024-06- Installed car electronics including stereos, speakers, amplifiers, remote starts, dash cameras, and GPS systems
- Diagnosed and resolved complex vehicle electrical issues, ensuring quality installations across a wide range of makes and models
- Maintained a high customer satisfaction rating through attention to detail and clean, professional installations
- Trained new installers on proper techniques, wiring standards, and safety procedures
Consultation Agent
2022-01 – 2023-06- Provided expert product consultation to customers on home theater, networking, smart home, and car electronics solutions
- Assessed customer needs and designed tailored technology solutions, driving attachment rates and repeat business
- Collaborated with installation teams to ensure seamless handoffs from sales to service delivery
- Consistently exceeded monthly revenue targets through needs-based selling and relationship building
Associate of Science in Computer Science
Southwestern Illinois College
2/3 completed. Transferred to University of Missouri in Fall 2022.
Technologies